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Free Shipping on Orders of $125+!

Categories

Shipping & Returns

Shipping

  • FREE SHIPPING for orders with a total of $125.00 or greater.
  • Mamba Mart currently only ships standard ground to addresses in the contiguous United States.
  • Orders under $125.00 will be charged a shipping fee. When you place an order, a shipping cost will be calculated based on weight and location. 
  • Orders will ship in 1-2 day business days via standard ground service (FEDEX/UPS/USPS).
  • A tracking number will be provided once your package has shipped.
  • USPS shipping will be the fastest service (~2-3 days) to customers in the South, Midwest, or Northeast regions of the United States. USPS or Fedex shipping time is the same for customers in the Western region (~1-3 days) 
  • Orders with multiple items and/or quantities greater than 1 may ship and arrive seperately. NO additional shipping charges will be applied.
  • While the vast majority of our catalog is eligible for free shipping, certain items may not be eligible and will be noted as such.

Returns

  • FREE RETURNS for orders with a total of $125.00 or greater.
  • No products may be returned without prior authorization. Any products returned back to Mamba Mart without authorization and a provided shipping label will NOT be eligible for a refund. 
  • Returns must be requested and made within 15 days of delivery. Returns over 15 days from delivery date are not eligible for refund.
  • For orders under $125, the shipping fee will not be refunded.
  • Partial returns for orders OVER $125 which reduce the total order to UNDER $125 will NOT be eligible for a free return. The return shipping fee will be deducted from the refund total. 
  • Mamba Mart only accepts returns for items that are unopened in original packaging and in salable condition.
  • Mamba Mart does not accept returns for items that require special handling (pershible items, refrigerated items, etc)
  • If items are returned opened, used, and/or damaged without prior inquiry, no charges will be refunded.
  • If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Or you can use the contact form to request a return. Once the return request has been approved, a shipping label will be emailed with instructions. We'll notify you via e-mail of your refund once we've received and processed the returned item.
  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


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